客户交互优化

实现客户交互转型。不要止步于体验交付。要深度交互。

[了解我]

The Benefits of Customer Engagement Optimisation

客户交互的核心在于保持积极主动并采取行动。做好这一点,您就能收获回报。做不到这一点,您就给竞争对手留下了可乘之机。

Verint has allowed us to… realise greater efficiencies within our call center while simultaneously improving the level of service we can deliver to our clients and their cardholders.高级副总裁
使用该软件以来,我们的业务得到了相当大的改进,我们将继续探索新方式来确保我们的呼叫中心不仅具备成本效益,而且对我们的客户来说也非常有效。客户服务总监
Thanks to Verint's Speech Analytics and the improvements it has enabled us to make across our operations, service, and ultimately, the customer experience, we are strongly positioned to achieve our objectives.技术经理
This powerful, yet simple solution has enabled us to analyse calls and reveal insights to improve products, processes, and most importantly the customer experience.高级经理
Overall, our customer service organisation has been able to refocus on the customer and reconnect with the broader business, both key catalysts for the results we have attained.客户体验分析师
The way we use Verint’s Speech Analytics here is to really give the customer's voice weight and value.商务分析师