Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 2017年 10月 9日 Verint® Systems Inc. (Nasdaq:VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

 

  1. 跳转到导航栏
  2. 跳转到内容
  3. 跳转到页脚

新闻稿

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 2017年 10月 9日Verint® Systems Inc.(Nasdaq:VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

Verint enables Group Elite to strengthen its contact center business with market-leading customer engagement solutions, and to make these solutions widely available on a global basis.Since first introducing the new partnership to the market this summer, this alliance has already yielded customer success in multiple regions and is gaining momentum.For example, two leading U.S.-based healthcare providers, a Central and Latin American (CALA) public safety organization, and a large EMEA-based outsourcer have already displaced the other WFO vendor by purchasing various hosted and on-premises Verint customer engagement solutions—including workforce optimization and voice of the customer analytics tools—through this collaboration.*

“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president, Group Elite Communications.“We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”

“We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program.We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s Elan Moriah, president, customer engagement solutions.“A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”

关于Verint Systems Inc.
Verint® (Nasdaq:VRNT) 是 Actionable Intelligence® 解决方案的全球领导者,专注于客户交互优化、安全情报以及欺诈、风险与合规。Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The purchases were made in Verint’s second and third quarters of 2017.

本新闻稿包含“前瞻性声明”,包括关于预期、预测、观点、机会、规划、战略、判断及与 Verint Systems Inc. 相关的类似声明。这些前瞻性声明并非对未来业绩的保证,它们基于管理层的预期,涉及众多风险、不确定性和假设,任何这些方面均可能导致实际结果与所表达或暗示的前瞻性声明大相径庭。对于这些风险因素的详细讨论,请参阅我们截至 2017年 1月 31日 的财年 10-K 表格、截至 2017年 7月 31日 的季度 10-Q 表格以及我们向 SEC 提交的其他文件。本新闻稿中包含的前瞻性声明是截至本新闻稿发布之日,除法律规定外,Verint 不承担任何更新或修改或为实际不同的结果提供原因的义务。

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries.所提及的其它商标均属其各自所有者的财产。

###