Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Tue Oct 10, 2017

New Version Delivers Revolutionary Enhancements to Mobile Apps, Omnichannel Recording Platform and Embedded Real-Time Analytics

MELVILLE, N.Y., 2017年 10月 10日 Verint® Systems Inc. (Nasdaq:VRNT) unveiled today the industry’s most modern solution for empowering the workforce and enhancing performance.With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences:positive employee engagement.

 

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新闻稿

Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Tue Oct 10, 2017

New Version Delivers Revolutionary Enhancements to Mobile Apps, Omnichannel Recording Platform and Embedded Real-Time Analytics

MELVILLE, N.Y., 2017年 10月 10日Verint® Systems Inc.(Nasdaq:VRNT) unveiled today the industry’s most modern solution for empowering the workforce and enhancing performance.With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences:positive employee engagement.

The new Verint Workforce Optimization (WFO) delivers key feature enhancements across the suite of applications.It integrates secure mobile access into WFO applications, enabling employees and managers to get work done from anywhere, anytime.It also expands automatic call distributor (ACD) neutrality—supporting all leading on-premises and cloud ACD suppliers—with an open application programming interface (API) library.Additionally, the suite now offers wide-ranging enhancements that enable organizations to interact with customers across many different channels—including a consolidated platform for recording calls, texts, Skype audio, chat and video—in which real-time analytics are embedded to quickly find and evaluate interactions to improve compliance and enhance customer journeys.

“Verint’s new workforce optimization suite will take organizations a giant step forward in the quest to modernize their customer engagement approach with simple, open solutions that share intelligence to improve employee engagement and customer satisfaction,” says John Goodson, Verint SVP and general manager of products.“There are exciting new details within this enhanced WFO suite that display our passion for innovation and for our customers, and that provide the comprehensive, easy-to-use tools they need to satisfy today’s employees and consumers alike.”

Key features and qualities include:

  • Industry-leading single platform recording solution that transforms the ease and ownership costs with which organizations can capture interactions—from telephones, to video, to radio dispatch units, as well as face-to-face interactions on a tablet
  • Embedded omnichannel real-time search and evaluation, enabling organizations to seamlessly search and evaluate all interaction types (voice, text, social and video), shortening the time it takes to get the complete picture
  • Record, play and evaluate video-based interactions by displaying synchronized audio, video and screen playback, enabling users to view customer and employee video interactions side-by-side
  • Text recording that captures and analyzes text-based customer interactions to support regulatory requirements and quality management with simplified access and review
  • Chat interaction access and evaluation, providing visibility into both customer and employee dialogue within chat interactions
  • Mobile scheduling and shift-swapping, giving employees greater flexibility and control over how they work
  • Enhanced ability to share intelligence with data warehouses though easy to extract speech transcriptions
  • More open APIs that continue to expand access to data, such as the ability to replay captured interactions directly from CRM systems, easily tap into adherence data, trigger real-time events during recording, and import additional interaction media, including chat and email

Adds Goodson, “The intelligence created through Verint solutions is a great asset to facilitate quick, informed decision making, drive positive customer and business outcomes, and empower and engage employees.”

Click to learn more about how Verint Workforce Optimization and the broader Customer Engagement portfolio can benefit your organization.

关于Verint Systems Inc.
Verint® (Nasdaq:VRNT) 是 Actionable Intelligence® 解决方案的全球领导者,专注于客户交互优化、安全情报以及欺诈、风险与合规。Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

本新闻稿包含“前瞻性声明”,包括关于预期、预测、观点、机会、规划、战略、判断及与 Verint Systems Inc. 相关的类似声明。这些前瞻性声明并非对未来业绩的保证,它们基于管理层的预期,涉及众多风险、不确定性和假设,任何这些方面均可能导致实际结果与所表达或暗示的前瞻性声明大相径庭。对于这些风险因素的详细讨论,请参阅我们截至 2017年 1月 31日 的财年 10-K 表格、截至 2017年 7月 31日 的季度 10-Q 表格以及我们向 SEC 提交的其他文件。本新闻稿中包含的前瞻性声明是截至本新闻稿发布之日,除法律规定外,Verint 不承担任何更新或修改或为实际不同的结果提供原因的义务。

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries.所提及的其它商标均属其各自所有者的财产。

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