Verint Scores Innovation and Customer Service Leadership Honors in Latin America Market

Tue Dec 5, 2017

Named One of 100+ IT Innovators in Brazil by IT Midia; Recognized by Frost & Sullivan for Outstanding Performance and Developing Customers for Life

SAO PAULO, Brazil and MELVILLE, N.Y., 2017年 12月 5日 Verint® Systems Inc. (Nasdaq:VRNT) today announced that it has been recognized among the most innovative information technology companies in Brazil as an IT Mídia 100+ Innovators Award winner, as well as recipient of Frost & Sullivan’s 2017 Latin America Award for Customer Service Leadership.These honors highlight companies that maintain consistently high standards for service, quality and solutions that power customer success.

 

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新闻稿

Verint Scores Innovation and Customer Service Leadership Honors in Latin America Market

Tue Dec 5, 2017

Named One of 100+ IT Innovators in Brazil by IT Midia; Recognized by Frost & Sullivan for Outstanding Performance and Developing Customers for Life

SAO PAULO, Brazil and MELVILLE, N.Y., 2017年 12月 5日Verint® Systems Inc.(Nasdaq:VRNT) today announced that it has been recognized among the most innovative information technology companies in Brazil as an IT Mídia 100+ Innovators Award winner, as well as recipient of Frost & Sullivan’s 2017 Latin America Award for Customer Service Leadership.These honors highlight companies that maintain consistently high standards for service, quality and solutions that power customer success.

IT Mídia 100+ Innovators Award

The 100+ Innovators award was presented to innovators named in a study by IT Mídia, an IT business communications company, in partnership with PwC, one of the largest professional services providers in the world, in the areas of auditing and consulting.This annual study ranks companies in 20 sectors of Brazil’s economy.

Verint and its Customer Experience Program were profiled for the methodology the company uses to capture, analyze and act on customer feedback, assessments and suggestions—all for the purpose of enhancing customer engagement and experiences, and developing customers for life.

“We have a broad footprint in Latin America and are delighted to be named among the 100 most innovative information technology companies in Brazil,” says Verint’s Diego Gomez, VP Latin America and Caribbean.“We stake our reputation on the way we engage with and help organizations simplify customer engagement, empower their customers and employees, and share intelligence to drive better decisions and outcomes.”

Frost & Sullivan Latin America Customer Service Leadership Award

Frost & Sullivan recognized Verint with its Customer Service Leadership honor, citing the company’s approach to developing a solid, customer-feedback-influenced platform backed by high-end solutions and expertise.The award highlights those that maintain consistently high standards for customer service quality and develop deep relationships with their customers.

This industry analyst honor reinforces Verint’s innovative strategies and performance across the region, as well as its commitment to helping customers achieve their business goals through the use of its Customer Engagement solutions.It also points to Verint’s strong performance in key Frost & Sullivan benchmarking criteria that includes quality of customer service (empowerment, leverage of customer feedback, speed/timeliness, frictionless interaction and technological investment) and customer impact (price/performance value, customer purchase/ownership/service experience and brand equity).

“Verint has taken important future-ready steps to move beyond the traditional APO provider role and towards operating as a trusted partner that successfully responds to increasing consumer preferences, needs and expectations.The company’s portfolio additions have enriched its customer engagement offerings with capabilities to capture and act on specific and structured feedback from customers and share valuable intelligence and insights across the enterprise,” adds Maiara Paula Munhoz, senior industry analyst, Frost & Sullivan.

关于Verint Systems Inc.
Verint® (Nasdaq:VRNT) 是 Actionable Intelligence® 解决方案的全球领导者,专注于客户交互优化、安全情报以及欺诈、风险与合规。Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

本新闻稿包含“前瞻性声明”,包括关于预期、预测、观点、机会、规划、战略、判断及与 Verint Systems Inc. 相关的类似声明。这些前瞻性声明并非对未来业绩的保证,它们基于管理层的预期,涉及众多风险、不确定性和假设,任何这些方面均可能导致实际结果与所表达或暗示的前瞻性声明大相径庭。对于这些风险因素的详细讨论,请参阅我们截至 2017年 1月 31日 的财年 10-K 表格、截至 2017年 7月 31日 的季度 10-Q 表格以及我们向 SEC 提交的其他文件。本新闻稿中包含的前瞻性声明是截至本新闻稿发布之日,除法律规定外,Verint 不承担任何更新或修改或为实际不同的结果提供原因的义务。

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries.所提及的其它商标均属其各自所有者的财产。

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