Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce

Thu Nov 30, 2017

Mobility and Digital Assistants Make It Easy for Employees to Manage Work Schedules, Track Performance and Simplify Engagement

MELVILLE, N.Y., 2017年 11月 29日 Verint® Systems Inc. (Nasdaq: VRNT) today announced innovative automation capabilities that are empowering the fast-growing digital workforce.These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose.

 

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新闻稿

Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce

Wed Nov 29, 2017

Mobility and Digital Assistants Make It Easy for Employees to Manage Work Schedules, Track Performance and Simplify Engagement

MELVILLE, N.Y., 2017年 11月 29日 Verint® Systems Inc.(Nasdaq: VRNT) today announced innovative automation capabilities that are empowering the fast-growing digital workforce.These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose.

Today’s workforce expects easy-to-use software with embedded automation and mobile functionality, like what they use in their personal lives.Just as mobile phones and tablets are a way of life for today’s workforce, digital personal assistants—which once were limited to leisure activities, like playing music or ordering pizza—are growing in popularity in the business world.

Enhanced Mobile Capabilities

Workforce Management (WFM), a key component in Verint’s industry-leading Workforce Optimization (WFO) suite, offers greater automated schedule control through WorkView, its leading-edge mobile application for employees.Key features include:

  • Cross-platform functionality that’s available for both iPhone and Android devices.
  • Support for each step of the employee journey—from requesting time off and swapping shifts, to comparing latest performance metrics with group average—and the ability to make every step of the journey easy on the devices employees prefer to use.
  • Automated approval of schedule changes, allowing employees to view available shifts and the Verint WFM solution to automatically approve swaps and pick-ups based on pre-defined business rules.

In addition to offering built-in support for open bids, schedule management and shift bid access, the solution fosters employee engagement across channels and functions—such as internal communities, voice of the employee surveys and gamification—allowing employees to manage and improve their performance.Just as these capabilities engage and help employees shape their work life, they also help organizations achieve their business goals.

Artificial Intelligence (AI)-Enabled Schedule Access via Digital Personal Assistants

WFM is key to customer engagement strategies at most organizations and is used by millions of contact center agents and back-office employees involved in workforce planning and scheduling.Verint’s automated Workforce Management, with AI-based user interface capabilities, enables third-party digital personal assistants to communicate the structure of an employee’s work schedule.The result:voice-activated digital assistants can tell the time employees need to be at work on any given day and provide details on work content and break times, creating highly flexible access to work schedules.

“Verint’s automation solutions for WFM—as well as the automation infused throughout our broad solution portfolio—continue to have growing impact on the customer engagement industry, and we’re committed to furthering our leadership and introducing even more next-gen advancements in the areas of machine learning and natural language processing,” says Verint’s John Goodson, GM and SVP of products.

关于Verint Systems Inc.
Verint® (Nasdaq:VRNT) 是 Actionable Intelligence® 解决方案的全球领导者,专注于客户交互优化、安全情报以及欺诈、风险与合规。Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

本新闻稿包含“前瞻性声明”,包括关于预期、预测、观点、机会、规划、战略、判断及与 Verint Systems Inc. 相关的类似声明。这些前瞻性声明并非对未来业绩的保证,它们基于管理层的预期,涉及众多风险、不确定性和假设,任何这些方面均可能导致实际结果与所表达或暗示的前瞻性声明大相径庭。对于这些风险因素的详细讨论,请参阅我们截至 2017年 1月 31日 的财年 10-K 表格、截至 2017年 7月 31日 的季度 10-Q 表格以及我们向 SEC 提交的其他文件。本新闻稿中包含的前瞻性声明是截至本新闻稿发布之日,除法律规定外,Verint 不承担任何更新或修改或为实际不同的结果提供原因的义务。

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries.所提及的其它商标均属其各自所有者的财产。

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