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重新审视质量管理并实现其现代化,以满足 21世纪的客户交互需求。

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分析驱动型质量管理电子书

分析驱动质量

Use the power of speech analytics to focus quality processes on what matters most.

Quality management programs are essential to good contact center operations, but how do you know you’re focusing on the calls that truly matter?Can you be confident that the samples you’ve identified provide a realistic view of what’s really happening in your center?

Verint质量管理

Verint质量管理

Verint Analytics-Driven Quality can help you automate quality assurance while identifying the types of calls that may be the most important.This innovative solution adds analytics functionality and out-of-the-box reporting to existing Verint Quality Management and Coaching solutions.It can automatically categorize calls into speech analytics-derived categories focused on situations that can make or break customer relationships, including greetings, escalations, hold behaviors, empathy, and confusion.With this insight, your contact center can move beyond traditional quality monitoring and random call sampling toward an insightful, focused quality program that incorporates insights gleaned from the voice of the customer.

We also offer Verint Quality Management, a single, unified application for accessing and reviewing recorded phone, text-based interactions (such as chat), and video.With this proven solution, you can efficiently select and evaluate large numbers of interactions across communication channels based on business relevance, employee performance, and customer input.It’s a practical way to gain insight that would be difficult, if not impossible, to achieve by randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics and processes.

阅读Ventana Research发布的分析驱动型质量管理类电子书:采用语音分析来评估所有通话录音

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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