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不要仅局限于录音,运用Verint智能通话录音从中发掘更多情报

情报记录

减轻赔偿责任,提高合规性与服务质量。

一直以来,各机构都会出于赔偿责任保障、合规性与质量管理的目的对客户与员工间的互动进行录音。尽管这些录音中包含大量有用的信息,但要从中快速提取 Actionable Intelligence 困难重重。

Verint 智能呼叫录制互动审核

Verint智能通话录音是一款单一的预装式解决方案,将通话录音与语音处理功能相结合,可帮助您从捕获的互动中发掘更多价值。It can capture, index, archive and retrieve voice, video, and text interactions across multiple channels.此外,它还可使用即用型呼叫处置主题以及您定义的主题为通话自动添加标签。

全渠道交互播放器可集中展现所有交互属性,让您更轻松地听取、查看和分析录音,并采取相应行动。Verint Intelligent Call Recording is easy to maintain, with proven reliability, and many redundancy options.

Verint Intelligent Call Recording is unified with other products within the Verint Workforce Optimization portfolio, such as Enterprise Workforce Management, Desktop and Process Analytics, and Speech Analytics.它还支持实时语音分析和基于语音生物识别的身份验证欺诈侦测。The unification simplifies administration and delivers unique, pre-built, business process workflows, to quickly show why and how interactions are being handled by employees.

To secure sensitive and private interaction information, Verint Encryption Management is available.This optional solution offers a FIPS-compliant key management server that supports AES-256 in true end-to-end encryption to protect data as it’s recorded, moved to archive, or retrieved during replay.

Deployed in combination with Verint Encryption Management and Verint Desktop and Process Analytics, Verint Intelligent Call Recording can facilitate compliance with Payment Card Industry – Data Security Standards (PCI-DSS) mandates.

In addition to Intelligent Call Recording, Verint offers a variety of recording solutions, including:

  • Interaction Recording – A full-time, multichannel enterprise compliance recording and archiving solution.
  • Face-to-Face Voice Interaction Recording – A scalable, robust recording solution that can capture face-to-face interactions between employees and customers at distributed business locations.
  • Recording for Public Safety – A full-time, multichannel recording and archiving solution for public safety compliance, driving better citizen experiences, and managing liability more effectively.
  • Verint for Financial Compliance – An enterprise, multichannel solution designed to help trading compliance officers ensure compliance with financial regulations, adhere to internal procedures, and demonstrate best practices to regulators.

These solutions can be deployed on premises or in cloud environments.

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件:marketing.apac@verint.com

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电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

Want more information?

Contact us

电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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Contact us

电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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Contact us

电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

¿Desea obtener más información?

Contact us

电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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Contact us

电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

Quer mais informações?

Contact us

电话:
(86) 10-65229938, 9936, 9986
(86) 21– 61650538
电子邮件: marketing.apac@verint.com

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Verint智能通话录音

Verint 通话录音

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Verint 联络中心桌面和流程分析

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