卫生保健
您如何通过提供优质服务平衡激烈竞争和削减预算?
Verint 帮助医疗保健组织和保险公司吸引客户,提高跨渠道服务水平,并降低成本。我们的解决方案和服务可帮助您满足不断发展的计划与法规要求,同时增强交互的合规性和安全性。
Hear how Anthem understands customers across channels and builds a deeper connection with its members.
Discover how Guardian dramatically improves capacity and reduces overtime with Workforce Engagement solutions.
Watch how Humana has a more pronounced and positive impact on patients’ lives by using Workforce Engagement solutions.
"Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience. "
员工参与: Empower your workforce to engage more effectively with customers in the contact center, branch, and back office operations.
客户心声: 跨渠道分析客户反馈并采取行动,以确定和解决问题并加强交互。
智能自助服务: 使客户能更省力、更迅捷地协助自己。
合规性:Support regulatory requirements in your contact center, financial trading, emergency respond, and other operations.