Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, and knowledge management to create a better customer experience (CX) and automate more interactions.
Make self-service as simple and effective as assisted service so customers succeed. Create a conversational experience consistent across voice and digital channels. Scale quickly and securely via the Verint Cloud.
Increase automation rates and improve CX with dynamically personalized, frustration-free cloud IVR.
Make self-service as natural and effective as assisted service with artificial intelligence that scales across the enterprise.
运用 Verint 知识管理改变您的员工和客户寻找回答的方式。
Each year your contact center must keep up with growing interaction volume while you’re under pressure to reduce cost per contact and improve CX. Conversational AI helps you create a better self-service experience that leads to higher automation rates, lower operating costs, and less stress for your agents.
How can your customers have conversations with self-service that feel natural and get things done? Conversational AI is the core artificial intelligence technology that makes it happen. Learn why it’s a game-changer.
Customers don’t care about engagement channels. They just want to get things done quickly with minimal effort. Watch how Intelligent Self-Service products can work together to simplify customer interactions and improve CX.
Modernize customer engagement with an Intelligent Self-Service platform that scales across voice and digital channels. Use context across channels to predict customer needs and improve CX.
Chances are your business is pursuing digital transformation goals right now — and you probably have been for a while. In fact, ForeSee analysis…