Company Demonstrates Technology Innovation and Leadership Across the APAC Region
HONG KONG and MELVILLE, N.Y., December 18, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received the “2014 Asia Pacific Market Share Leadership Award” from Frost & Sullivan. This marks the seventh consecutive year that Verint has received this distinction in the Call Monitoring Systems category from the global analyst and consultancy firm, underscoring its innovation, growth, strong partner ecosystem, and ability to help customers achieve their business goals through the use of proven quality monitoring and customer engagement optimization solutions.
Each year, Frost & Sullivan follows a rigorous measurement-based methodology to select its award recipients. The evaluation criteria takes into consideration a company’s market share, revenue growth, strategic and profitable partnerships/alliances, market reach and presence, and innovation and product integration.
“With its customer engagement optimization solutions, Verint has positioned itself well to meet the growing demand for applications that help organizations increase their productivity and efficiency, and build more loyal customers,” comments Krishna Baidya, research manager, Frost & Sullivan Asia Pacific ICT Practice.
Baidya adds, “Leveraging its strong portfolio, extended market access via OEM relationships, and increased enterprise touch points, the company’s consultative engagement model has positioned itself as a trusted partner—gaining it further inroads in key markets across focused verticals. Capturing the largest market share in an increasingly competitive market, Verint has maintained its leadership position in the segment for the longest period. Such performance is a testament to its solution excellence and ability to execute its growth strategy.”
“We’re delighted to have been recognized several times this year by Frost & Sullivan. This call monitoring leadership honor further reinforces our strength in this category and our success in driving customer engagement,” says Ady Meretz, president, Verint Systems, Asia Pacific Ltd. “Additionally, with the acquisition of KANA® Software earlier this year, our customers have the ability to make customer engagement consistent, contextual and personalized, all while driving revenue performance. As a seven-year recipient of this award, this honor reinforces our focus and commitment to delivering Actionable Intelligence® solutions that shape customer experiences and power business performance.”