Company Recognized in Latin America for Its High Customer Loyalty, Established Reputation, Strategic Business Initiatives, Superior Solution Value, and Successful Implementation and Delivery
MELVILLE, N.Y. and SÃO PAULO, BRAZIL, November 28, 2016 – Verint® Systems Inc. (Nasdaq: VRNT) today announced that Frost & Sullivan, a global research and analysis company, has recognized it for best practices in product innovation for Robotic Process Automation™, part of its broader Customer Engagement Optimization™ portfolio.
Frost & Sullivan’s 360-degree research methodology contains a detailed analytical research process that integrates seven of the firm’s research methodologies—a thorough understanding of market, technical, economic, financial, customer, best practices, and demographics—into the evaluation. The integration of these research disciplines identified Verint for its best-in-class solution. In addition, Frost & Sullivan used a 10-criteria scorecard based on two overarching categories: new product attributes and customer impact. As part of this process, Frost & Sullivan evaluated solution reliability, quality, positioning, design, and price among other considerations.
According to Maiara Munhoz, Digital Transformation Senior Industry Analyst at Frost & Sullivan, “Verint stands out for its innovation and practices in helping organizations improve customer engagement and business operations. With the use of robotic automation software, companies can significantly streamline the processing of routine tasks, increase productivity and quality, and decrease costs as well as help protect sensitive information and ensure compliance. We congratulate Verint for investing in important solutions for the future in Latin America and beyond.”
About Robotic Process Automation
Many organizations have operational areas that need to execute high volumes of time-consuming business processes each day that are fundamentally rules based and do not require human decision making and judgment. Using Verint’s Robotic Process Automation, which features software robots as part of the solution, organizations can replace the need for manual processing of specific tasks or entire multistep processes within a functional area, automate them, and enable employees to focus on more complex, value-added and customer-facing activities.
“We’re pleased to receive this product innovation and best practices honor from Frost & Sullivan,” says Nancy Treaster, Senior Vice President and General Manager, strategic operations, Verint. “Growth in any organization depends upon anticipating market needs and continually introducing and successfully commercializing solutions that address the requirements, opportunities, and challenges that customers encounter and that organizations face in their day-to-day operations.”
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation, and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 31 offices on six continents. To join Frost & Sullivan’s Growth Partnership, please visit http://www.frost.com.