Solutions Capture the Broadest Range of Communication Modes offered by Microsoft Skype for Business and Teams, Cisco Jabber and other Voice and Digital Interactions
MELVILLE, N.Y., October 9, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced significant innovations in its Financial Compliance offerings for financial services organizations. Available both on-premises and in the cloud, the offerings support modern work processes that have yet to be addressed by traditional compliance solutions. Verint Financial Compliance solutions offer a broad range of capabilities including the ability to capture communication and data across all of the capabilities offered by Unified Communications (UC) solutions such as Microsoft Skype for Business, Microsoft Teams and Cisco Jabber, along with automated operational verification, proactive compliance and an open approach to facilitate integration.
The advanced capabilities come at a time when financial services organizations face increasingly complex challenges in maintaining compliance with regulatory requirements—including Dodd-Frank in the U.S., MiFID II and MAD II / MAR in the EU. Verint Financial Compliance offerings support the increasing scope of the communication, interaction and transactional data that must be recorded, stored and available for retrieval.
“Today, trades are executed through multiple channels and devices,” said Dick Bucci, Principal, Pelorus Associates. “Financial services companies must be able to quickly spot problematic activity, reconstruct trading actions, and pinpoint potential problems regardless of channel or device. Verint has long led the way in providing holistic solutions to address complex processes and brings that same level of thinking and technology expertise to financial trading.”
“After the fact compliance is not enough. Reacting to non-compliant actions still means that a failure has occurred,” says Verint’s Nancy Treaster, senior vice president and general manager of strategic operations. “Verint gives financial traders and related businesses the proactive controls and automated verification needed to reduce risk across regulated communications with counterparties and clients, and among internal teams.”
Unique Capabilities Meet Challenges of Stricter, More Diverse Regulatory Environment
Today, all electronic communications—voice, mobile, SMS, IM, video, file share, etc.—must be recorded and monitored to maintain compliance in the financial services industry. However, up until now, recording across all of these modes has been impossible for financial services organizations. Verint Financial Compliance takes full advantage of all the capabilities of collaboration tools by proactively recording every interaction that could lead to a trade. Financial services organizations can unlock the benefits of state-of-the-art solutions for collaboration, expanding the ways they work with customers, and still remain compliant with the most stringent of regulations.
The platform-agnostic solution delivers capabilities that can prevent non-compliant incidents from occurring in the first place, outpacing other industry solutions that only offer capture-and-archive capability. Verint’s offerings help organizations work proactively to maintain adherence and reduce the cost of compliance.
Verint Financial Compliance offerings include:
For more information about Verint’s Financial Compliance offerings, click here.