It’s Time for CX Automation
Verint Open Platform delivers unmatched freedom and flexibility to increase CX automation. Elevate CX and lower costs to deliver AI Business Outcomes. Now.
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Why Verint
Verint helps you leverage AI and data to unlock CX automation outcomes barely imagined a few years ago. With our open platform you can adopt AI-powered innovation quickly. Add new capabilities at your own pace, based on your business priorities.
Recognized as best-in-class by your peers
Verint Open CCaaS Platform
We understand your CX Automation priorities extend far beyond telephony. Verint Open CCaaS Platform is flexible, modular, and future-proof, with a broad set of capabilities that you can adopt at your own pace to increase CX automation quickly.
Learn more about Verint Open CCaaSExplore our Open Platform
Verint provides an open platform powered by data and AI to improve your ROI and increase CX automation. It’s time to choose a platform that delivers AI Business Outcomes. Now.
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Verint Open Platform
Deliver fast ROI and best-of-breed CX automation with an AI-powered Open CCaaS platform.Verint Da Vinci™ AI
Inject AI directly into workflows and put AI at your fingertips. Open approach to AI future proofs your investment.Engagement Data Hub
Make all of your interaction and experience data available for analysis in an open, unified and cohesive way.Forecasting and Scheduling
Accurately forecast demand across channels and schedule the right employees doing the right work at the right time.Quality and Compliance
Ensure every interaction across channels is consistently of high quality and follows all your processes and procedures.Real-Time Coaching Bot
Create positive outcomes for your customers. Give your employees the answers and guidance they need – when they need it.Channel Automation
Unify customer interactions across voice & digital channels in a single agent experience. Create consistency across channels.Analytics and Insights
Surface meaningful insights across voice and text channels to lower costs and improve customer experience.Telephony & Digital Channels
Power effortless customer self-service on any channel to reduce inbound service volume and increase customer satisfaction.Voice of the Customer
Unify, analyze, and act on direct, indirect, and inferred feedback. Improve enterprise-wide engagement and drive successful CX.Experience Management for Web & Mobile
Collect, integrate, analyze, and action web and mobile feedback to improve the user experience, streamline customer effort, and drive conversion and engagement.Download the Latest CX Automation Research
To efficiently enhance the customer experience (CX), contact centers need to automate—and quickly. For the first time, extensive automation is achievable without wholesale disruption. AI makes it possible to create consistent, reliably excellent customer experiences with CX Automation.
Read the latest Ventana Research, now part of ISG, white paper to understand how augmenting human agents and workflows with AI will drive better business outcomes in the contact center and beyond.
Download the ReportIndustry Recognition
Read the ReportConversation is a fundamental part of our everyday lives. And modern conversational AI solutions, that allow enterprise businesses to deploy ‘virtual’ or ‘digital’ assistants, have significantly evolved in recent years and become more intelligent and more essential than ever.
Read of the ReportWith numerous solutions on the market, it’s important to understand what sets leaders a apart from the pack. Read the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-24 Assessment.
Elevating Workforce Engagement
Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.
Today, Verint helps Google manage hundreds of millions of conversations every year.
Insights
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